1. Legal Information

This website is operated by the business EV-Adworks, officially registered in France under the status of micro-entrepreneur. The legal details of the seller are as follows:

• Business Name: EV-Adworks
• Legal Status: Sole proprietorship (micro-entrepreneur under French law)
• SIRET Number: 937 801 199 00012
• Registered Address: By request
• Publication Director: Esteban V.
• Contact Email: support@maditspirit.com
• Hosting Provider: O2Switch – 222 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France
• Sales Territories: European Union, United Kingdom, United States, Canada, Switzerland, and other selected countries from France
• Contract Language: These Terms and Conditions are written in English and shall govern all contractual relationships.

2. Products and Services Offered

MaditSpirit operates a subscription-based digital platform in the fields of biohacking, wellness, personal development, performance, productivity and educational self-improvement.

The services offered through maditspirit.com may include, depending on the selected offer:

MaditSpirit AI Platform;
Personalized dashboards;
AI-powered planning and productivity tools;
Specialized Skills;
Educational programs;
Digital courses;
Ebooks and downloadable materials;
Premium content;
Optional add-ons;
Remote coaching services, where available;
Premium newsletter or email-based services, where available;
Affiliate recommendations or partner offers.

The exact content, features, access level, billing cycle and limitations of each offer are displayed on the relevant sales page and/or checkout page before payment.

2.1 MaditSpirit AI Platform

MaditSpirit AI Platform is a subscription-based digital service that may include conversational AI, personalized recommendations, planning tools, dashboard assistance, educational guidance, task generation, productivity support and other AI-powered features.

MaditSpirit AI is provided for educational, informational, organizational and productivity purposes only.

AI-generated responses do not constitute medical, psychological, nutritional, legal, financial or other professional advice.

The user remains solely responsible for any decision, interpretation or action taken based on AI-generated outputs.

MaditSpirit may rely on one or several AI providers, including but not limited to DeepSeek and other current or future artificial intelligence technologies. The underlying provider, model, technical architecture or feature availability may evolve over time.

2.2 Subscription Plans

MaditSpirit offers subscription plans which may include daily subscriptions, monthly subscriptions, quarterly subscriptions and yearly subscriptions.

The commercial name, billing cycle, renewal frequency, included features, usage limits, Skills, dashboards and price of each subscription are displayed on the relevant sales page and checkout page.

daily subscriptions.

For operational and invoicing purposes, charges relating to daily subscriptions may be consolidated into periodic invoices while remaining calculated exclusively on the basis of the actual number of subscribed days.

If a customer cancels the daily subscription, billing stops on the effective cancellation date and only the days actually used are charged.

All subscriptions are automatically renewed unless cancelled by the customer before the next renewal date.

By subscribing, the customer authorizes recurring payments according to the billing cycle displayed at checkout.

2.3 Skills

A “Skill” means a specialized digital module available within MaditSpirit, which may include educational content, AI-powered assistance, dashboards, workflows, tasks, programs, recommendations, progress tracking, badges, achievements, templates, or other related resources.

Skills are not sold as permanent standalone products unless expressly stated otherwise.

Access to Skills is granted as part of an active subscription or as a paid add-on linked to an active subscription.

If the subscription or the relevant add-on expires, is cancelled, suspended or terminated, access to the corresponding Skill may be suspended or removed.

2.4 Add-ons

Certain Skills, features, dashboards or AI capabilities may be offered as optional paid add-ons.

Add-ons are linked to the customer’s active main subscription.

If the main subscription is cancelled, expires, is suspended or terminated, all associated add-ons automatically become inaccessible, even if the add-on would otherwise still be active.

If a customer cancels an add-on while keeping the main subscription active, access to the cancelled add-on remains available until the end of its current paid billing period, unless otherwise stated at checkout.

Add-ons are subject to the same general access, refund, suspension and acceptable-use rules as the main subscription.

2.5 Personalized Dashboards

MaditSpirit may provide personalized dashboards designed to organize the customer’s goals, tasks, routines, notes, Skills, progress, recommendations, AI interactions and other educational or productivity-related information.

Dashboards are part of the subscription service and are not sold as standalone permanent products unless expressly stated otherwise.

Dashboard access depends on the customer’s active subscription and enabled Skills or add-ons.

2.6 Digital Products

MaditSpirit may continue to sell individual digital products such as pre-recorded video trainings, eBooks, mini-courses, masterclasses and downloadable materials.

Upon successful payment, these digital products may become instantly accessible through a personal user account, dashboard, protected area or download link.

Access is strictly personal and non-transferable.

Unauthorized redistribution, sharing, copying, resale or public publication is strictly prohibited.

In accordance with Article L221-28 of the French Consumer Code, where immediate access to digital content is requested and the customer expressly waives the right of withdrawal, no refund is granted once the product has been accessed, streamed or downloaded, except where a specific commercial guarantee applies.

2.7 Coaching Services

MaditSpirit may provide remote coaching services, where available.

Coaching services are informational and educational only and focus on lifestyle, performance, productivity and well-being.

They do not include medical, psychological, therapeutic, nutritional, legal or financial advice.

Clients remain fully responsible for how they apply the information provided.

MaditSpirit reserves the right to refuse, reschedule or cancel coaching services in case of non-compliance with legal, ethical, safety or operational limits.

2.8 Premium Newsletter

MaditSpirit may operate a free or paid newsletter offering exclusive content, tips, educational insights or curated product suggestions.

Where the newsletter is paid, billing and cancellation terms are displayed before subscription.

Newsletter content may include affiliate recommendations, wellness insights and general advice, but does not replace professional guidance.

2.9 Affiliate Program and Third-Party Recommendations

MaditSpirit may promote third-party products or services through affiliate partnerships and may operate its own affiliate program.

Third-party offers are clearly disclosed where applicable.

When a customer purchases a third-party product or service through an affiliate link, the transaction is concluded directly with the third-party provider.

MaditSpirit is not responsible for delivery, after-sale support, guarantees, refunds, defects, claims or disputes relating to third-party products or services.

2.10 AI-Generated Suggestions

From time to time, MaditSpirit AI may suggest products, bundles, Skills, add-ons, upgrades or subscription options.

Such suggestions are informational only and do not constitute a contractual offer, quote, guarantee or binding commitment.

Only the sales page, cart page and checkout page, including the final price and applicable terms displayed there, form the binding offer when the customer places an order.

3. Order Process, Payment & Billing

3.1 Order Procedure

All purchases and subscriptions made through maditspirit.com follow a secure online order process.

The customer selects one or more products, services, subscription plans, Skills or add-ons.

The customer reviews the selected offer, price, billing cycle, included features, renewal terms and any applicable limitations.

The customer validates the cart, accepts these Terms and Conditions, and proceeds to payment.

Payment is completed through the secure checkout system integrated on the website.

A confirmation email is sent once payment is approved.

For subscription services, access is activated after payment confirmation and remains available for the duration of the active subscription, subject to these Terms.

For digital products, access may be provided immediately through the customer dashboard, protected area, download link or email instructions.

For coaching services, access and scheduling details are communicated by email or through the relevant private interface.

For newsletter subscriptions, access may be managed through the external newsletter platform used by MaditSpirit.

The customer is responsible for verifying the accuracy of the order, selected plan, billing cycle, email address and billing information before completing payment.

3.1.1 Price & Offer Confirmation

• Checkout governs. Product availability, pricing, promotions, and taxes are confirmed exclusively at checkout.

• No AI-based pricing. The website does not apply personalized or dynamic pricing set by the AI assistant. Any AI message regarding prices is non-binding; the checkout page prevails.

• Post-purchase upsells. Any upsell or downsell presented after an order is a separate contract and requires your explicit acceptance (e.g., click-to-confirm)

3.2 Accepted Payment Methods

Payments are securely processed via Mollie, which supports the following methods (availability may vary by country):

• 💳 Credit/debit cards (Visa, MasterCard, American Express)
• 🅿️ PayPal
• 📱 Apple Pay (for iOS and Safari users)
• 🤖 Google Pay (for Android and Chrome users)
• 🏦 SEPA or local bank transfers
• 🌍 Country-specific payment systems: Bancontact, iDEAL, Klarna, Sofort, Giropay, etc.

All transactions are encrypted and comply with PCI-DSS standards. No payment details are stored by MaditSpirit.

3.3 Currency, Pricing and Taxes

Prices are displayed on the relevant sales page and confirmed at checkout before payment.

The euro (€) remains the accounting currency of EV-Adworks / MaditSpirit.

For the convenience of international customers, MaditSpirit may display or accept payments in multiple currencies, including but not limited to EUR (€), USD ($) and GBP (£), depending on the payment processor and customer location.

Prices shown in currencies other than euros may be calculated using the applicable exchange rate on the date of the order or a fixed rate set by MaditSpirit for a given period.

Payments are processed in the currency displayed at checkout.

MaditSpirit does not charge additional currency conversion fees. However, any banking fees, card issuer fees, foreign exchange fees or international transaction costs remain the customer’s responsibility.

All prices are displayed inclusive of applicable taxes where required.

MaditSpirit is currently exempt from VAT collection under Article 293 B of the French General Tax Code.

VAT not applicable, Article 293 B of the French Tax Code.

This VAT exemption applies only as long as MaditSpirit remains under the applicable French micro-entrepreneur regime.

Should MaditSpirit exceed VAT thresholds or change legal or tax status, VAT or other applicable taxes may be added to future orders, subscriptions or renewals where required by law.

Prices and promotions may change at any time for future purchases or subscriptions, subject to the specific rules applicable to existing subscribers set out below.

3.3.1 Subscription Price Changes

MaditSpirit may modify the price of its subscription plans, Skills, add-ons or services at any time.

Price changes apply immediately to new customers and future purchases.

For existing subscribers, the current subscription price will remain unchanged for a notice period of three (3) months following notification of the price change, unless the customer changes plan, cancels, re-subscribes, or otherwise accepts a new price earlier.

After this three-month period, the new price may apply to future renewals.

Customers will be informed of any material subscription price increase by email or through the platform.

If the customer does not accept the new price, they may cancel their subscription before the new price takes effect. Cancellation will not affect access until the end of the current paid billing period.

For subscription plans, the checkout page also confirms the applicable billing cycle, renewal frequency and recurring amount before the customer validates payment.

In the event of any discrepancy between marketing materials, AI-generated messages, email communications and the checkout page, the checkout page prevails.

3.3.2 Promotional Prices, Discounts and Lifetime Discounts

MaditSpirit may offer promotional prices, discounts, coupon codes, loyalty rewards or lifetime discounts.

Promotional benefits apply only under the conditions expressly displayed at the time they are granted.

A “lifetime” discount means that the discount remains attached to the eligible customer account for as long as the relevant subscription or eligible service remains active, unless otherwise expressly stated in the offer.

Unless expressly stated otherwise, a lifetime discount may be lost if the customer cancels the subscription, fails to pay, abuses the service, violates these Terms, creates a new account to bypass pricing rules, or otherwise becomes ineligible.

Promotional rewards, badges, gifts, physical items, early access, loyalty benefits or similar advantages are promotional in nature and do not create a permanent contractual right unless expressly stated in writing.

MaditSpirit reserves the right to refuse, suspend or cancel a promotional benefit in case of fraud, abuse, technical error, misuse, duplicate accounts or breach of these Terms.

3.4 Billing & Invoices

Invoices are not sent automatically. Customers may request a digital invoice at any time by emailing:

📧 support@maditspirit.com

To process the request efficiently, please include:

• Your order number
• The name or email address used during the purchase
• The product or service ordered

PDF invoices will be provided within 5 business days.

If you need the invoice to include a business name or a VAT number, this must be specified in your initial request.

3.5 Subscription Billing and Automatic Renewal

Subscription services are billed according to the billing cycle selected at checkout.

Available billing cycles may include daily subscriptions, monthly subscriptions, quarterly subscriptions and yearly subscriptions.

Daily subscriptions are calculated on a day-by-day basis.

For operational and invoicing purposes, charges relating to daily subscriptions may be consolidated into periodic invoices while remaining calculated exclusively according to the actual number of subscribed days.

Unless cancelled before the next renewal date, subscriptions renew automatically for the same billing cycle.

By purchasing a subscription, the customer expressly authorizes recurring payments through the selected payment method.

The renewal amount, billing frequency and subscription terms are displayed before payment.

The customer may cancel their subscription at any time without cancellation fees.

Cancellation stops future renewals but does not automatically refund amounts already paid, except where required by law or under the refund conditions set out in these Terms.

After cancellation, the customer retains access to the subscribed services until the end of the current paid billing period.

3.6 Upgrade, Downgrade and Plan Changes

Customers may change their subscription plan where such option is made available through the customer account, checkout system or customer support.

An upgrade to a higher plan takes effect immediately, unless otherwise stated at checkout.

Where technically supported, any unused portion of the current billing period may be credited, prorated or adjusted against the price of the new plan.

If prorated billing is not technically available, the applicable amount displayed at checkout will prevail.

A downgrade to a lower plan also takes effect immediately unless otherwise stated at checkout or required by the payment processor.

Changing plans may result in immediate gain or loss of access to certain features, Skills, dashboards, AI capabilities, usage limits or add-ons.

The customer is responsible for reviewing the consequences of any plan change before confirming it.

3.7 Failed Payments and Payment Issues

If a recurring subscription payment fails, MaditSpirit or its payment processor may attempt to collect payment again.

The customer may have a grace period of up to three (3) calendar days to update the payment method or resolve the payment issue.

During this period, MaditSpirit may maintain, restrict or partially suspend access to the subscription services at its discretion.

If payment remains unsuccessful after the grace period, MaditSpirit may suspend or terminate access to the subscription, including MaditSpirit AI, dashboards, Skills, add-ons and premium content.

The customer remains responsible for any unpaid amounts due for services already provided.

MaditSpirit reserves the right to refuse future purchases, subscriptions or reactivation in cases of repeated failed payments, chargebacks, suspected fraud or payment abuse.

4. Delivery & Access to Products

EV-Adworks (operating under the brand “MaditSpirit”) provides digital products. The terms of delivery and access vary based on the type of item purchased and are outlined below.

4.0 Access to Subscription Services

For subscription services, access is granted after successful payment confirmation.

Access may include, depending on the selected plan:

MaditSpirit AI Platform;
Personalized dashboards;
Skills;
AI-powered tools;
Educational modules;
Progress tracking;
Premium content;
Add-ons;
Other features displayed on the sales page or checkout page.

Subscription access remains active only for the duration of the paid subscription period, subject to payment status, compliance with these Terms and reasonable usage rules.

MaditSpirit may modify, improve, replace or remove certain features over time, provided that the essential nature of the subscribed service remains substantially maintained, except where otherwise required by law.

4.1 Digital Products (Courses, Mini-Programs, Ebooks)

4.1.1 Immediate Access

• Digital products are made available immediately after payment via:
  • Direct download for ebooks and PDF resources
  • Customer dashboard access for video trainings and hybrid content
  • Email confirmation containing access instructions and secure links

4.1.2 Access Rights

• Purchase grants the customer a non-transferable, individual license to view or download the content for personal use only.
• Any sharing, redistribution, resale, or unauthorized use of the content is strictly prohibited and may lead to account suspension or legal action.

4.1.3 No Automatic Invoicing

• Invoices are available upon request. Customers must email: official@maditspirit.com and provide:
  • Full name
  • Order number
  • Product purchased
  • Date of transaction

4.1.4 Refund and Access Policy

• In accordance with Article L221-28 of the French Consumer Code, digital content is non-refundable once access has begun, which includes:
  • Streaming or downloading any part of the content
  • Logging into a user dashboard or course area

However, at our discretion, MaditSpirit may issue a refund for:

• Courses: If less than 15% of the training has been consumed (based on platform tracking)
• Technical issues not resolved within 7 days of report
• Coaching services: if specified guarantees are unmet (see dedicated sales page)

No refunds are granted for:

• Ebooks or PDFs once downloaded
• Partially consumed video courses (beyond 15%)
• Services already delivered or initiated (coaching, custom programs)

4.1.5 Coaching & Personalized Services

• Coaching sessions are held remotely and access is granted via a private interface (outside of this website) within a few days of purchase.
• Coaching may include individual sessions, personalized feedback, or voice/video calls as outlined in the product description.
• Specific cancellation or refund policies are detailed on each coaching page and must be accepted prior to purchase.

4.1.6 Client Responsibility

• It is the buyer’s responsibility to ensure they have the technical means (internet access, browser, device) to access the digital content.
• No refunds will be provided due to customer-side technical difficulties unless the product is proven inaccessible on all devices/browsers.

4.1.7 Courses Refund

All our digital courses  are considered non-tangible digital content delivered immediately upon purchase. In accordance with Article L221-28 of the French Consumer Code, once access to the course is granted, the legal right of withdrawal no longer applies.

By placing an order, the customer expressly agrees to immediate access to the digital content and confirms that they waive their 14-day right of withdrawal. This waiver is mandatory and validated by a required checkbox during the checkout process.

However, as a commercial gesture, we offer a limited refund policy under strict conditions: a refund may be of purchase only if less than 15% of the course content has been completed. Course progress is tracked automatically by our learning system (Tutor LMS), and only lessons marked as “completed” by the student are counted.

If more than 15% of the course is marked as completed, no refund will be granted, regardless of the time spent or number of lessons opened.

To ensure compliance with this condition, our team reserves the right to manually verify the student’s course progression using secure administrative tools. By accepting these terms, the customer acknowledges that the administrator may temporarily access their account to check progress. No personal or sensitive data will be accessed or altered. This access is strictly limited to progression data.

To request a refund, the customer must send an email to support@maditspirit.com or simply in our Contact page . The email must include the full name, email used at checkout, and the name of the course. Our support team will verify the eligibility and provide a response within 3 working days. If eligible, the refund will be processed via the original payment method within 7 to 10 business days.

Any attempt to bypass or manipulate the course progress system (for example, by unchecking completed lessons after full access) will result in an automatic rejection of the refund request. We also reserve the right to deny a refund in cases of suspected abuse.

By completing a purchase on our website, the customer fully accepts this refund policy and the conditions attached to it.

4.2 End of Subscription Access and Data Reactivation

When a subscription is cancelled, the customer retains access to the subscribed services until the end of the current paid billing period.

Once the paid subscription period ends, access to the following services may be suspended:

MaditSpirit AI Platform;
Personalized dashboards;
Skills;
Add-ons;
Premium educational content;
Subscription-only features;
Usage limits and benefits attached to the plan.

Operational subscription-related data, including AI conversation history, dashboard information, Skills progression, completed tasks, notes, objectives and similar service data, may remain temporarily stored for thirty (30) calendar days after the end of the subscription to allow reactivation.

If the subscription is reactivated during this period, access and associated operational data may be restored.

If no reactivation occurs within thirty (30) calendar days, such operational subscription data may be permanently deleted, unless longer retention is required for legal, accounting, security, fraud prevention or dispute-resolution purposes.

MaditSpirit does not guarantee permanent storage of inactive subscription data beyond this reactivation period.

4.3 Skills and Add-on Access

Skills and add-ons are accessible only while the relevant subscription or add-on remains active.

If a customer cancels a Skill or add-on, access remains available until the end of the current paid period for that Skill or add-on, unless otherwise stated at checkout.

If the main subscription expires, is cancelled, suspended or terminated, access to all associated Skills and add-ons automatically ends.

Skills and add-ons are not permanent purchases unless expressly stated otherwise on the sales page or checkout page.

5. Withdrawal & Refund Policy

Our Commitment to Your Satisfaction
At MaditSpirit, we want you to be completely satisfied with your purchase. While some products have specific legal refund rules, we always strive to find a solution if something doesn’t meet your expectations. Please read the details below to understand the conditions that apply to your order.

5.0 General Refund Principles for Subscription Services

MaditSpirit’s subscription services provide immediate access to digital services, AI-powered tools, dashboards, Skills and premium content.

Because subscription services may be accessed immediately after payment, refunds are not automatically granted simply because the customer changed their mind after using the service, except where mandatory consumer law provides otherwise.

However, MaditSpirit may grant a refund for subscription services in the following cases:

Duplicate billing;
Manifest payment error;
Technical issue attributable to MaditSpirit that prevents access to the core subscribed service and remains unresolved after a reasonable support attempt;
Incorrect billing amount;
Unauthorized transaction confirmed by the payment processor;
Other cases where mandatory consumer protection law requires a refund.

Refund requests are reviewed manually and in good faith.

MaditSpirit may refuse refund requests where the customer has used the service normally, consumed substantial subscription benefits, abused the refund policy, violated these Terms, attempted to bypass usage limits, or failed to contact support before initiating a chargeback.

Cancellation of a subscription stops future renewals but does not automatically generate a refund for the current paid billing period.

Daily subscriptions are intended for immediate short-term access and begin providing digital services immediately upon activation.

Except where required by applicable law or in cases expressly described in these Terms (such as duplicate billing, unauthorized transactions or a major technical issue attributable to MaditSpirit), daily subscription fees are non-refundable once access has begun.

Cancellation of a daily subscription stops future daily billing but does not entitle the customer to a refund for days already used.

5.1 Digital Content (Ebooks, Minicourses, Downloadables)

In accordance with Article L221-28 of the French Consumer Code, digital content such as ebooks, guides, and PDF materials is non-refundable once downloaded or accessed.

By confirming the purchase, the customer waives their right of withdrawal for downloadable products.
Access logs, download confirmations, or viewing history will be considered proof of delivery.

However, we take customer satisfaction very seriously. If you are completely dissatisfied with the product, you can request a full refund under certain conditions (see section 5.12).

5.2 Online Courses (Video Trainings)

• Premium Video Training Programs (priced at €149 or more) may be refunded only if less than 15% of the content has been consumed, as tracked by our LMS (Learning Management System).

• All other online courses, including Expert Kit, Ebook, masterclasses, or low-priced trainings, are classified as digital products and are non-refundable once accessed or downloaded (see section 5.2).

5.2.1 Immediate Access and Waiver for Individual Digital Content

For individual digital content such as ebooks, downloadable files, mini-courses, video trainings and other non-subscription digital products, the customer may be asked at checkout to expressly request immediate access and acknowledge that they waive their statutory withdrawal right once access begins, in accordance with Article L221-28 of the French Consumer Code.

Access begins when the customer downloads, streams, opens, unlocks or accesses the digital content through the customer dashboard, protected area, email link or download link.

This rule does not prevent MaditSpirit from granting a goodwill refund or specific commercial guarantee where expressly provided in these Terms or on the relevant sales page.

Beyond this threshold, the purchase is considered final and non-refundable.

Refund requests must be sent to our contact page  within 7 calendar days of purchase. All requests will be reviewed manually, and a decision will be provided within 3 business days.

5.3 Coaching Services (1-on-1 Remote Coaching)

• A 7-day money-back guarantee applies from the date of purchase, regardless of whether a session has started.

• After this period, a “satisfied or refunded” policy may apply under conditions specified on the product’s dedicated page.

• Coaching sessions may be rescheduled at no cost if the client notifies us at least 24 hours in advance.

• No refunds are granted once a session has taken place, unless otherwise specified.

• If you don’t see any results at the end of the coaching program (after properly applying everything we say with proof), you will receive a 100% refund, but we may refuse if we believe it is an abuse.

5.4 Refund Request Procedure

To request a refund, the customer must:

1. Contact us at support@maditspirit.com

2. Include:

   • Order number

   • Email address used for the purchase

   • Product concerned

   • Reason for the request

   • Subscription plan or add-on concerned, where applicable

   • Billing date concerned, where applicable

   • Description of the technical or billing issue, where applicable

3. Provide required proof (tracking details for returns, screenshots/logs for digital usage)

We respond to all refund inquiries within 3 business days and process accepted refunds within 15 business days.

5.5 Currency of Refunds

All refunds are processed in the same currency used for the original payment. The amount refunded will match the original payment in that currency, regardless of exchange rate fluctuations.

For accounting purposes, the equivalent value in euros (€) may differ from the initial conversion shown on the invoice due to changes in the exchange rate. Such differences are outside the control of MaditSpirit and will not be subject to additional compensation.

5.6 Abuse Prevention & Anti-Chargeback Policy

• Customers showing repeated refund behavior (e.g. multiple refund requests within short periods) may be blacklisted from future purchases.

• MaditSpirit reserves the right to refuse a refund in case of policy abuse, misuse of content, or breach of terms.

• Initiating a chargeback without first contacting us to resolve the issue will be considered a breach of these terms, and we will dispute such chargebacks with the relevant evidence.

5.7 Product-Specific Terms

Some products or services may include custom refund conditions, displayed directly on their sales pages. These override general policies when explicitly stated.

5.8 Acceptance of the Refund Policy

By completing a purchase on MaditSpirit.com, the customer confirms that they have read, understood, and accepted this Refund Policy, including all exceptions and limitations.

5.9 Special Clause for US Customers

For customers located in the United States, this Refund Policy applies in full. By purchasing, you acknowledge that you have read and accepted these terms before completing your order.

5.10 Goodwill Refund (“Satisfaction Guarantee”)

In exceptional cases, MaditSpirit may grant a goodwill refund outside of the standard refund policy, provided the following conditions are met:

• The request is made within 7 calendar days from the date of purchase.

• The customer has not previously benefited from a goodwill refund for the same type of product.

• The customer provides a clear explanation of the reason for dissatisfaction and, if applicable, proof of usage (e.g., screenshots, progress reports).

• The offer is limited per person and according to demand, regardless of the number of purchases.

MaditSpirit reserves the right to refuse any goodwill refund in case of abuse, repeated requests, policy misuse, or if the product has been substantially consumed.

This clause is a commercial courtesy and does not constitute a legal obligation.

5.11 Subscription Cancellation

Customers may cancel their subscription at any time without cancellation fees.

Cancellation prevents future renewals but does not automatically refund the current paid period.

After cancellation, access remains available until the end of the current paid billing period.

The customer is responsible for cancelling before the next renewal date if they do not wish to be charged again.

MaditSpirit is not responsible for renewal charges resulting from late cancellation, except where required by law or where a proven technical issue prevented cancellation.

5.12 Refunds for Skills and Add-ons

Skills and add-ons are treated as subscription-based digital services unless expressly stated otherwise.

Cancellation of a Skill or add-on stops future renewals but does not automatically refund the current paid period.

A refund may be considered only in cases of duplicate billing, manifest technical issue, incorrect billing amount, unauthorized transaction confirmed by the payment processor, or other mandatory legal requirement.

If the main subscription is cancelled, expires or is terminated, access to all related Skills and add-ons ends in accordance with these Terms.

5.13 Suspension or Termination for Abuse

MaditSpirit may suspend or terminate access to any product, subscription, Skill, add-on, dashboard, AI feature or customer account in cases of:

fraud;
payment abuse;
chargeback abuse;
unauthorized sharing of account access;
resale or redistribution of content;
scraping, automation or technical misuse;
attempts to bypass subscription limits;
abusive refund behavior;
violation of intellectual property rights;
harassment, threats or abusive behavior toward MaditSpirit, its team or other users;
use of the service for illegal, harmful or unethical purposes;
any serious breach of these Terms.

In such cases, MaditSpirit may refuse refunds, cancel future renewals, block future purchases and preserve evidence necessary for legal, security, fraud prevention or dispute-resolution purposes.

Where possible and appropriate, MaditSpirit may provide notice before suspension. However, immediate suspension may occur where required to protect the platform, customers, infrastructure, legal interests or business integrity.

5.14 Subscription Limits and Feature Availability

Each subscription plan may include specific limits, including but not limited to access levels, AI usage capacity, Skills availability, dashboard features, support level, premium content, add-ons and other benefits.

These limits are displayed on the relevant sales page, pricing page, customer account or checkout page where applicable.

MaditSpirit may adjust reasonable usage rules, technical limits, AI capacity, provider availability or feature access to protect service stability, prevent abuse and ensure fair access for all customers.

Unused usage capacity, AI limits or access allowances do not carry over to future billing periods unless expressly stated otherwise.

No monetary value is attached to unused usage capacity or unused access allowances.

MaditSpirit is not required to refund unused limits, unused AI capacity, unused access time or unused subscription benefits when a subscription is cancelled, except where mandatory law provides otherwise.

6. Legal Disclaimers

6.1 Informational Nature of Content

All content provided by MaditSpirit, including digital courses, ebooks, newsletters, coaching sessions, and blog articles, is intended strictly for educational and informational purposes. This content does not replace the advice, diagnosis, or treatment of a qualified medical professional. The information is not medical advice and should not be used as a substitute for consultation with a healthcare provider.

MaditSpirit makes no guarantee of specific results, as outcomes depend on individual circumstances and implementation. Users remain entirely responsible for the decisions they make based on any content or guidance provided.

By purchasing or consuming any of our content, the customer acknowledges that they do so under their own responsibility and agree to consult a qualified professional for any health-related matter.

6.2 Coaching Services

Coaching sessions offered by MaditSpirit are conducted remotely and are intended to provide personal guidance and support. These services do not constitute medical advice, therapy, or psychological counseling. No diagnosis or treatment is provided or implied.

The client acknowledges that coaching is not a substitute for licensed medical or psychological care, and that any decision made following a coaching session is their full and exclusive responsibility. The coach holds no liability for the client’s actions or results following any session.

6.3 Affiliate Promotions and External Products

MaditSpirit may promote third-party products and services through affiliate partnerships. When a customer clicks on an affiliate link and makes a purchase, the sale is made directly with the third-party company. MaditSpirit does not manage the order, delivery, customer service, or refund process for those external products.

While MaditSpirit aims to only promote trusted partners, it is not liable for the quality, accuracy, or performance of third-party services or products. All affiliate links are disclosed in accordance with applicable law.

6.4 AI-Powered Services and Reasonable Usage

MaditSpirit AI and all AI-powered features are provided for educational, informational, organizational and productivity purposes only.

AI-generated outputs may contain errors, omissions, outdated information or unsuitable suggestions. Customers must verify any important information before relying on it.

MaditSpirit does not guarantee that AI-generated outputs will be accurate, complete, personalized in every case, or suitable for a specific personal situation.

The customer remains solely responsible for any decision, action, interpretation or consequence resulting from the use of AI-generated outputs.

MaditSpirit may apply reasonable usage limits to AI-powered services, dashboards, Skills, add-ons and subscription features in order to preserve service quality, prevent abuse, protect infrastructure and ensure fair access for all customers.

Usage limits may vary depending on the subscription plan, technical capacity, provider limitations, abuse prevention measures or future service updates.

MaditSpirit may temporarily restrict, throttle, suspend or terminate access in case of excessive, abnormal, automated, abusive or fraudulent usage.

No specific AI model, provider, prompt, output style, feature or capability is guaranteed permanently. MaditSpirit may replace, modify, limit or remove AI providers, models or features at any time, provided that the essential nature of the subscribed service remains substantially maintained, except where otherwise required by law.

7. Data Protection & GDPR Compliance

MaditSpirit is fully committed to complying with the European Union’s General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable French data protection laws.

The processing of personal data is governed primarily by our Privacy Policy, available on the website.

This section summarizes the main data protection principles applicable to purchases, subscriptions and service delivery.

7.1 Types of Data Collected

We only collect data necessary to operate the website, process orders, provide subscriptions, deliver services and comply with legal obligations.

This may include:

Full name;
Email address;
Billing address;
Country;
Purchase history;
Subscription status;
Products, Skills or add-ons accessed;
Dashboard usage information;
AI conversation history and related service data;
Skills progression;
Objectives, notes, tasks or preferences voluntarily created or approved by the customer;
Device and browsing data where cookies or analytics tools are used.

Payment data such as full card numbers, security codes or banking credentials is never stored by MaditSpirit.

Payments are securely processed by the payment provider used at checkout.

7.2 Purpose of Data Collection

MaditSpirit processes personal data for the following purposes:

Order processing;
Subscription activation and renewal;
Account creation and authentication;
Access to purchased digital content;
Access to MaditSpirit AI Platform;
Access to dashboards, Skills and add-ons;
Customer support;
Billing and accounting;
Refund handling;
Fraud prevention and abuse detection;
Service personalization for the corresponding customer account;
Technical maintenance and troubleshooting;
Legal compliance;
Marketing and newsletter communications, where consent has been given;
Website analytics and performance optimization, where permitted.

7.3 Legal Basis for Processing

Depending on the processing activity, data may be processed based on:

Performance of a contract, to deliver purchases, subscriptions, Skills, dashboards, AI services and customer support;
Compliance with legal obligations, including accounting, tax and invoicing obligations;
Consent, for newsletters, non-essential cookies, marketing communications or optional tracking;
Legitimate interests, including fraud prevention, service improvement, security, abuse detection and customer experience optimization.

7.4 Subscription and AI Data

For active subscription services, MaditSpirit may process AI conversation history, dashboard information, Skills progression, completed tasks, objectives, notes, preferences and similar operational data.

This processing is intended to provide continuity, personalization and functionality within the customer’s own account.

MaditSpirit does not use one customer’s personal subscription data to personalize another customer’s account.

Subscription-related operational data may be retained for the duration of the active subscription.

Following subscription cancellation or expiration, such operational data may be retained for thirty (30) calendar days to allow reactivation.

If the subscription is reactivated during this period, the data may be restored.

If no reactivation occurs within thirty (30) calendar days, operational subscription data may be permanently deleted, unless longer retention is required for legal, accounting, fraud prevention, security or dispute-resolution purposes.

7.5 Cookie Use and Tracking Tools

This website may use cookies and tracking tools to optimize performance, measure traffic, improve user experience and conduct marketing campaigns.

No non-essential cookies are activated without prior consent where required by applicable law.

Customers may modify or withdraw cookie consent at any time through the cookie settings available on the website.

7.6 Email Marketing and Newsletter

Newsletter subscriptions are managed through the relevant email service provider.

Marketing emails are sent only where the customer has opted in or where legally permitted.

Customers may unsubscribe at any time using the link provided in each email or by contacting support@maditspirit.com.

7.7 Data Retention

MaditSpirit retains personal data only for the period necessary for the relevant purpose or as required by law.

Main retention periods include:

Customer account and purchase data: up to three (3) years after last activity, unless longer retention is legally required;
Subscription operational data: for the duration of the active subscription, then up to thirty (30) calendar days after cancellation or expiration for possible reactivation;
Invoice and tax-related data: ten (10) years where applicable under French law;
Newsletter data: until unsubscription;
Cookie consent records: in accordance with applicable CNIL and GDPR recommendations;
Technical logs: for the period necessary for security, fraud prevention, troubleshooting or legal purposes.

7.8 Customer Rights

In accordance with GDPR, customers may have the following rights:

Right of access;
Right to rectification;
Right to erasure, where applicable;
Right to restriction of processing;
Right to object to certain processing;
Right to data portability, where applicable;
Right to withdraw consent at any time for consent-based processing;
Right to lodge a complaint with the CNIL or another competent supervisory authority.

Requests may be sent to:

support@maditspirit.com

MaditSpirit may request proof of identity before processing sensitive requests.

7.9 Data Security

MaditSpirit implements reasonable technical and organizational safeguards to protect personal data, including secure access, encrypted communications, restricted administration access, software updates and anti-abuse measures.

However, no online service can guarantee absolute security.

Customers are responsible for protecting their login credentials and must immediately notify MaditSpirit if they suspect unauthorized account access.

7.10 Subprocessors and International Transfers

MaditSpirit may use trusted service providers for payment processing, hosting, email delivery, analytics, advertising, forms, AI processing and other operational needs.

Some providers may process data outside the European Union.

Where required, MaditSpirit relies on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, Data Privacy Framework participation or equivalent legal mechanisms.

More detailed information is provided in the Privacy Policy.

8. Dispute Resolution, Mediation and Applicable Law

These Terms and all sales, subscriptions and services provided by MaditSpirit are governed by French law, subject to any mandatory consumer protection rules that may apply in the customer’s country of residence.

8.1 Amicable Resolution

In the event of a dispute, the customer agrees to first contact MaditSpirit at:

support@maditspirit.com

MaditSpirit will review the request in good faith and attempt to find an amicable solution.

The customer should include all relevant information, including order number, subscription details, billing date, product or service concerned and a clear description of the issue.

8.2 Response Time

MaditSpirit aims to respond to customer support and dispute-related requests within three (3) business days, excluding weekends and French public holidays.

In complex cases, additional time may be required.

8.3 Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, consumers have the right to seek free and independent mediation in the event of an unresolved dispute.

Where legally required, MaditSpirit will direct the customer to an appropriate consumer mediation body upon request.

Before seeking mediation, the customer must first submit a written complaint to MaditSpirit and allow a reasonable period for amicable resolution.

8.4 Jurisdiction

If no amicable resolution is reached, disputes may be submitted to the competent courts of France, subject to any mandatory consumer protection rules that may grant the customer the right to bring proceedings in another jurisdiction.

Customers residing outside France remain responsible for ensuring that access to and use of MaditSpirit services complies with their local laws.

8.5 Language Clause

These Terms are written in English for accessibility to international customers.

Where a French version exists, the French version shall prevail in the event of contradiction, ambiguity or dispute, unless mandatory law provides otherwise.

9. Modifications to These Terms and Conditions

MaditSpirit reserves the right to update, revise or amend these Terms and Conditions at any time in order to reflect changes in its services, subscription model, pricing structure, legal obligations, technical systems or internal policies.

9.1 Application to Future Purchases

Unless otherwise stated, modifications apply to future purchases, future subscriptions and future renewals.

The version of the Terms in effect at the time of the original order applies to that order, subject to the specific rules applicable to ongoing subscriptions and renewals.

9.2 Changes Affecting Ongoing Subscriptions

For ongoing subscriptions, material changes affecting the customer’s rights or obligations may be notified by email, platform notice or any other appropriate communication method.

If a material change substantially affects the subscribed service, the customer may cancel the subscription before the next renewal date.

Cancellation will not affect access until the end of the current paid billing period.

9.3 Subscription Price Changes

Subscription price changes are governed by Section 3.3.1 of these Terms.

Existing subscribers will receive notice where required and will keep their current subscription price for the applicable notice period described in Section 3.3.1, unless they change plan, cancel, re-subscribe or accept the new price earlier.

9.4 Continued Use

By placing a new order, renewing a subscription, continuing to use subscription services after a notified change, or accessing the website after updates have been published, the customer acknowledges and accepts the revised Terms, subject to any mandatory consumer rights.

9.5 Archiving of Previous Versions

Previous versions of these Terms may be archived and made available to customers upon legitimate request by contacting:

support@maditspirit.com

10. Contact & Customer Support

Customers may contact MaditSpirit for any inquiry, order-related issue, subscription issue, cancellation issue, refund request, billing matter, access problem, legal question or support request using the following official channel:

Email: support@maditspirit.com

A contact form may also be available on the website.

For legal, billing, cancellation, refund and dispute-related matters, email correspondence is the only official communication channel considered legally valid.

10.1 Required Information

To process requests efficiently, customers should include whenever possible:

Order number or subscription reference;
Email address used during purchase;
Product, subscription plan, Skill or add-on concerned;
Billing date, where applicable;
Clear explanation of the request or issue;
Relevant screenshots or evidence, where applicable.

10.2 Response Times

MaditSpirit aims to respond within three (3) business days, excluding weekends and French public holidays.

Priority may be given to billing errors, failed access to paid services, duplicate charges, account issues or urgent subscription matters.

Complex requests may require additional time.

10.3 Support Scope

Support covers access issues, billing questions, subscription management, refund requests, technical issues related to MaditSpirit services and general customer inquiries.

Support does not include medical, psychological, legal, financial, nutritional or emergency advice.

10.4 No Phone Support

Phone support is not currently available.

All requests must be submitted in writing to ensure traceability, proper handling and legal documentation.

10.5 Social Media Messages

Customers may contact MaditSpirit through social media for general communication.

However, social media messages are not considered legally valid for cancellations, refund requests, billing disputes, legal notices or formal complaints unless expressly confirmed by MaditSpirit via email.

11. Final Legal Notices

11.1 Entire Agreement

These Terms and Conditions constitute the entire agreement between MaditSpirit and the client. They supersede any prior or concurrent oral or written communications, proposals, and representations concerning the use of our website, products, or services.

11.2 Modifications & Updates

MaditSpirit reserves the right to modify or update these Terms at any time without prior notice, particularly in order to comply with legal changes or to reflect updates to our services.

• Any new version of the Terms will be published directly on our website.
• Changes become effective immediately upon publication and apply to all future transactions.

Clients are encouraged to review the Terms regularly. Continuing to use our services after modifications implies full acceptance of the updated Terms.

11.3 Partial Invalidity

If any provision of these Terms is held to be invalid or unenforceable under applicable law, such provision shall be deemed severed without affecting the validity or enforceability of the remaining provisions.

11.4 Language & Translation

These Terms are originally drafted in English. If translated into another language for convenience, only the English version shall prevail in the event of any inconsistencies or misunderstandings.